Welcome to our Christmas wonderland! At Holiday Glow, we’re dedicated to bringing magical holiday experiences to families worldwide. Below you’ll find answers to our most commonly asked questions.
🎄 Product Questions
What types of Christmas decorations do you offer?
We offer a magical selection of holiday decorations including:
- Angel Tree Toppers & Christmas Tree Toppers
- Artificial Christmas Trees (including Black Christmas Trees and Flocked Christmas Trees)
- Beautiful Ornaments (Animal Ornaments, Ball Ornaments, Glass Ornaments, Collectible Ornaments)
- Christmas Lights (including Icicle Lights and Light Accessories)
- Christmas Tree Skirts & Collars
- Christmas Ribbon & Trimming
- Hanging Figurines
- And much more holiday magic!
Are your ornaments shatterproof?
Yes! Our curated collection features many shatterproof ornaments perfect for families with children or pets, ensuring your holiday memories remain unbroken.
Do you offer premium artificial trees?
Absolutely! We specialize in premium artificial Christmas trees that bring the magic of Christmas to your home year after year, including special varieties like flocked Christmas trees.
🚚 Shipping & Delivery
How long does order processing take?
All orders are processed with holiday care within 1-2 business days from our winter wonderland headquarters in Colorado Springs.
What shipping options do you offer?
We offer two magical shipping options:
- Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 days after dispatch with full tracking and insurance
- Free Shipping: For orders over $50, delivered via EMS within 15-25 days after dispatch
Do you ship worldwide?
We spread Christmas cheer worldwide! However, we’re unable to ship to some remote areas and parts of Asia. Each package is prepared with the same care we’d give our own holiday decorations.
When should I order to ensure delivery before Christmas?
During peak season (November-December), we recommend ordering early! Our delivery elves work hard, but extra magic takes time. Order by early November for guaranteed pre-Christmas delivery.
💳 Payment & Security
What payment methods do you accept?
We accept all major payment methods to make your holiday shopping convenient:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We treat your security as seriously as we take Christmas magic. All transactions are encrypted and processed through secure payment gateways.
📦 Returns & Exchanges
What is your return policy?
We want your holiday experience to be completely joyful. If any item doesn’t meet your expectations, you have 15 days from receipt to initiate a return.
How do I initiate a return?
Contact our customer service elves at [email protected] within 15 days of receiving your order. We’ll guide you through the process and make things right!
🎅 Customer Service
How can I contact customer service?
Our dedicated customer service elves are always here to assist! Reach out to us at:
- 📧 Email: [email protected]
- 🏠 Address: 1813 Clover Drive, Colorado Springs, US 80903
What are your customer service response times?
Our elves typically respond within 24 hours, though during the busy holiday season it may take up to 48 hours. We appreciate your patience as we work to spread Christmas cheer!
From our family to yours – may your holidays glow with magic and wonder! ✨
Still have questions? Our holiday elves are always ready to help at [email protected]