Welcome to Holiday Glow! By accessing our website at christma-tree.com and making a purchase, you agree to these Terms and Conditions. We’re dedicated to bringing the magic of Christmas into your home with our enchanting decorations, from Angel Tree Toppers to sparkling Christmas Lights. Please read these terms carefully to understand your rights and responsibilities, as well as ours. If you have any questions, feel free to contact our friendly customer service elves at [email protected].

1. User Obligations and Responsibilities

As a user of Holiday Glow, you agree to:

  • Provide accurate and complete information when placing an order, including your shipping address and payment details.
  • Use the website only for lawful purposes and not engage in any fraudulent activities.
  • Respect our intellectual property by not copying, distributing, or misusing any content from our site without permission.
  • Be responsible for maintaining the confidentiality of your account information, if applicable.
  • Adhere to our return and exchange policies, including initiating returns within the specified timeframe and ensuring items are in original condition.

Failure to comply may result in order cancellation or account suspension. We value a positive experience for all customers, so please help us keep the holiday spirit bright!

2. Product and Service Description

At Holiday Glow, we offer a wide range of Christmas decorations to make your holidays magical. Our products include:

  • Angel Tree Toppers, Animal Ornaments, Artificial Christmas Trees, Ball Ornaments, Black Christmas Tree, Bows, Christmas Lights, Christmas Ribbon & Trimming, Christmas Tree Ornaments, Christmas Tree Skirts & Collars, Christmas Tree Toppers, Christmas Trees, Collectible Ornaments, Flocked Christmas Tree, Glass Ornaments, Hanging Figurines, Hooks and Accessories, Icicle Lights, Lanterns, Light Accessories.

We strive to provide high-quality, festive items that meet your expectations. However, please note that product colors and sizes may vary slightly due to monitor settings or manufacturing processes. If you have any concerns, contact us before purchasing.

Important Note: Some items, such as Artificial Christmas Trees (once assembled), Flocked Christmas Trees, Christmas Lights (if packaging is opened), Collectible Ornaments, and Glass Ornaments (unless damaged upon arrival), are non-returnable for health and safety reasons. Always check product descriptions for specific details.

3. Order and Payment Terms

Placing an order with Holiday Glow is easy and secure! Here’s what you need to know:

Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • We ship worldwide, except to some Asian countries and remote areas. Delivery times may vary during peak seasons.

Shipping Methods

  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipping.
  • Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 business days after shipping.

Payment Options

We accept the following payment methods for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. Once an order is confirmed, it cannot be modified, so double-check your details before submitting. If payment fails, we may cancel the order.

4. Intellectual Property

All content on the Holiday Glow website, including text, images, logos, and product designs, is the property of Holiday Glow and protected by copyright laws. You may not use, reproduce, or distribute any content without our written permission. We put our heart into creating a magical experience, and we appreciate your respect for our work.

5. Limitation of Liability

Holiday Glow aims to provide a seamless and joyful shopping experience, but we must clarify our limitations:

  • We are not liable for delays in shipping caused by carriers, weather, or other unforeseen events beyond our control.
  • Our total liability for any claim related to your purchase is limited to the amount you paid for the product.
  • We are not responsible for any indirect damages, such as loss of profits or inconvenience, arising from product use.

By using our site, you acknowledge that you assume any risks associated with online shopping. We always strive to resolve issues fairly, as outlined in our return policy.

6. Returns, Refunds, and Exchanges

We want you to love your holiday decorations! Here’s our policy:

  • Return Timeframe: Returns and exchanges are accepted within 15 days of receipt. Items must be unused, unassembled, and in original packaging with tags attached.
  • Non-Returnable Items: As mentioned, certain items cannot be returned for health and safety reasons.
  • Return Process: Email us at [email protected] within 15 days with your order number and reason. We’ll provide instructions and a return label for defective items.
  • Refunds: Refunds are processed to your original payment method within 7-10 business days after we receive and inspect the return. Timing depends on your financial institution (e.g., 3-5 days for credit cards, 24 hours for PayPal).
  • Return Shipping Costs: Customers cover return shipping unless the return is due to our error or a defective product.

For damaged or incorrect items, contact us immediately, and we’ll arrange a free replacement.

7. General Provisions

These Terms and Conditions are governed by the laws of the United States. If any part is found invalid, the rest remains in effect. We may update these terms periodically, so check back for changes. Your continued use of the site constitutes acceptance.

8. Contact Information

If you need help, our customer service elves are here for you! Reach out via:

  • 📧 Email: [email protected]
  • 📬 Mail: Holiday Glow, 1813 Clover Drive, Colorado Springs, CO 80903, United States

We aim to respond within 24-48 hours. Thank you for choosing Holiday Glow to brighten your holidays! 🎄✨